Data Privacy Compliance in the Cloud
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CNIL on monitoring employee software / internet use

24.10.2019

Use of video recording of screens, coupled with recordings of telephone conversations in a professional setting, may be proportionate if used only for staff training

AND:

  • you inform the employee
  • the video recording is limited to the window (s) of the business application to which the training relates;
  • the device is active only during a phone call
  • people who have a real need for training on a business application or software
  • the volume of records is proportionate to the need for training
  • employees are trained only on the basis of their own video recordings unless the other video recordings are anonymized;
  • access to the recordings is limited to authorized persons only and access traceability (logging device) is put in place
  • all the specific guarantees applicable to the recording of telephone conversations must be implemented (for example, a dedicated telephone line for staff representatives).

External link: https://www.cnil.fr/fr/lenregistrement-video-ou-la-capture-decran-couple-lenregistrement-des-conversations-telephoniques

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Understanding the complexity of current European data protection laws and regulations is already difficult enough for an IT engineer, buyer, or business user. In combination with the often small but nevertheless significant differences between various EU member states, however, it can become an almost insurmountable challenge without proper juristic accompaniment from the very start... Read More

 

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The CPC is a trusted, not-for-profit international network of qualified professionals who deliver simplified and straight-forward guidance to help navigate the legal and regulatory environment relating to privacy and the cloud. This is done through collective know-how, research and market analysis gained from pan-European industry activity, collaboration and experience. Our mission is to provide authoritative views, information and practical solutions to two principal stakeholders: industry professionals and public authorities.